Overview

At House of Tennis, we take care in selecting and shipping products that meet a high standard of quality and performance.

If for any reason you are not satisfied with your purchase, this policy outlines the conditions under which returns and refunds may be requested.

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• All original packaging, tags, and protective materials must be included.

• Proof of purchase is required.

Items returned without meeting these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Used tennis equipment (including rackets that have been strung or used on court).

• Custom or personalized products.

• Items marked as final sale.

• Gift cards.

This ensures fairness and quality assurance for all customers.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will assess the issue promptly and arrange a replacement or refund where appropriate.

Refund Process

Once we receive and inspect your returned item, you will be notified of the approval status.

If approved:

• Refunds will be issued to your original payment method.

• Please allow several business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item was defective

• The incorrect product was shipped

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

If you would like to exchange an item (for example, for a different size or model), please contact us before returning the product so we can confirm availability.

Contact

For any return or refund inquiries, please reach out via the contact details provided on this website.

We aim to respond promptly and resolve concerns thoughtfully.